Medeu IT: End User License Agreement
End-User License Agreement (EULA) for Medeu IT Plugins
Effective Date: 2025-01-01
1. Parties
This License Agreement is entered into between Medeu IT (“Licensor”), a company registered in the Republic of Kazakhstan, and the Customer (‘Licensee’), who acquires or uses Medeu IT's proprietary Plugin Software to extend the functionality of Atlassian Jira Software and Jira Service Management.
Effective Date: 2025-01-01
1. Parties
This License Agreement is entered into between Medeu IT (“Licensor”), a company registered in the Republic of Kazakhstan, and the Customer (‘Licensee’), who acquires or uses Medeu IT's proprietary Plugin Software to extend the functionality of Atlassian Jira Software and Jira Service Management.
2. Definitions
- “Plugin”: Software developed by Medeu IT to extend the functionality and integration with Atlassian Jira products.
- “Documentation”: Technical materials supplied with the Plugins.
- “Subscription Term”: The term of the paid license (if applicable). In this Agreement, the subscription term is one (1) calendar year.
- “Effective Date”: the date of Licensee's acceptance of this License Agreement.
3. Grant of License
3.1. Non-Exclusive License: Medeu IT grants Licensee a non-exclusive, non-transferable, revocable license to use the Plugins in Licensee's Jira instances, subject to payment and compliance with this License Agreement.
3.1. Non-Exclusive License: Medeu IT grants Licensee a non-exclusive, non-transferable, revocable license to use the Plugins in Licensee's Jira instances, subject to payment and compliance with this License Agreement.
3.1.1 Licensor grants Licensee the right to use the Plugins by providing a license key via Atlassian Services in the following ways:
Installing the Plug-ins on an instance of Jira Service Management \ Jira Software, or adding the Plug-ins to the Atlassian's Jira Cloud instance library and use solely within the stated functionality and under the terms and conditions specified in this agreement.
Scope of Use: Use is limited to Licensee's internal business operations.
Installing the Plug-ins on an instance of Jira Service Management \ Jira Software, or adding the Plug-ins to the Atlassian's Jira Cloud instance library and use solely within the stated functionality and under the terms and conditions specified in this agreement.
Scope of Use: Use is limited to Licensee's internal business operations.
3.1.2 The Licensee is granted the right to use the Plugins in Jira copies throughout the territory of the Republic of Kazakhstan and in any other country in which their use is possible and permitted.
4. Restrictions
Licensee shall not:
Licensee shall not:
- Reverse engineer, decompile or modify the Plugins.
- Distribute, sublicense or lease the Plugins.
- Use the Plugins for illegal purposes or in violation of Atlassian's terms and conditions.
5. Payment
5.1. Payments are due as indicated on the invoice, order form or purchase on Atlassian Marketplace.
5.2. All payments under this License Agreement are due and payable by Licensee as specified on invoices, order forms or purchases made through Atlassian Marketplace. The price of the License and other services will be automatically determined and indicated in the Marketplace at checkout.
5.3. The price of the License and additional services will be determined based on the data available on the Atlassian Marketplace at the time of the transaction. Licensee agrees to pay the price of the Licenses as well as other costs associated with the use of the Plugins in accordance with the terms and conditions specified in the Atlassian Marketplace.
5.4. Payments may be made through payment methods available on the Atlassian Marketplace platform, including but not limited to bank cards, electronic money and other methods supported by the Atlassian Marketplace.
5.5. Licensor may change the price of the License and other services offered on the Atlassian Marketplace depending on changes on the platform, but with a minimum of thirty (30) calendar days' notice of such changes to Licensee.
5.6 Non-payment of fees may result in suspension or termination of the license.
5.1. Payments are due as indicated on the invoice, order form or purchase on Atlassian Marketplace.
5.2. All payments under this License Agreement are due and payable by Licensee as specified on invoices, order forms or purchases made through Atlassian Marketplace. The price of the License and other services will be automatically determined and indicated in the Marketplace at checkout.
5.3. The price of the License and additional services will be determined based on the data available on the Atlassian Marketplace at the time of the transaction. Licensee agrees to pay the price of the Licenses as well as other costs associated with the use of the Plugins in accordance with the terms and conditions specified in the Atlassian Marketplace.
5.4. Payments may be made through payment methods available on the Atlassian Marketplace platform, including but not limited to bank cards, electronic money and other methods supported by the Atlassian Marketplace.
5.5. Licensor may change the price of the License and other services offered on the Atlassian Marketplace depending on changes on the platform, but with a minimum of thirty (30) calendar days' notice of such changes to Licensee.
5.6 Non-payment of fees may result in suspension or termination of the license.
7. Warranties and Disclaimer
7.1. Limited Warranty
Medeu IT warrants that:
(b) Refund the fee paid for the Plug-ins (prorated for the unused portion of the Subscription Term, if applicable).
The limited warranty in Section 7.1 does not apply if:
The nonconformity arises from problems with third party software, hardware or network, or from Licensee's negligence, misuse or breach of this License Agreement;
EXCEPT as expressly provided in SECTION 7.1, plug-ins and documentation are provided “AS IS” and “AS AVAILABLE”. WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by applicable law, MEDEU IT disclaims all implied warranties, INCLUDING, BUT NOT LIMITED TO:
MEDEU IT'S FULL LIABILITY FOR BREACH OF WARRANTY IS LIMITED TO THE LEGAL PROTECTIONS DESCRIBED IN SECTION 7.1. LICENSEE WAIVES ANY RIGHT TO CLAIM DAMAGES BEYOND THOSE EXPRESSLY PROVIDED FOR HEREIN, EXCEPT AS OTHERWISE PROVIDED BY THE LAWS OF THE COUNTRY OF APPLICABLE LAW.
7.5 Jurisdictional Exclusions
Some jurisdictions do not allow the exclusion of implied warranties or limitations on statutory rights. If such laws apply, the disclaimers in this Section 7 apply only to the maximum extent permitted by law.
7.6 Support and Maintenance
Any technical support, updates or maintenance provided by Medeu IT (if applicable) does not extend or modify the warranties in this EULA.
7.7 Acknowledgment
Licensee acknowledges that:
7.1. Limited Warranty
Medeu IT warrants that:
- Functionality: For a period of 30 days from the Effective Date (the “Warranty Period”), the Plug-ins will substantially conform to the specifications described in the official documentation provided by Medeu IT.
- Remedy: If the Plug-ins do not conform to this warranty during the Warranty Period, Medeu IT, in its sole discretion, will:
(b) Refund the fee paid for the Plug-ins (prorated for the unused portion of the Subscription Term, if applicable).
- This remedy shall be Licensee's exclusive remedy for breach of warranty, except as otherwise provided by applicable law.
The limited warranty in Section 7.1 does not apply if:
The nonconformity arises from problems with third party software, hardware or network, or from Licensee's negligence, misuse or breach of this License Agreement;
- Licensee fails to install updates or patches provided by Medeu IT to correct known problems;
- Plug-ins are used in an unsupported environment (e.g., incompatible versions of Jira);
- Plug-ins are modified, reconfigured or used in a manner not expressly permitted
EXCEPT as expressly provided in SECTION 7.1, plug-ins and documentation are provided “AS IS” and “AS AVAILABLE”. WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by applicable law, MEDEU IT disclaims all implied warranties, INCLUDING, BUT NOT LIMITED TO:
- Merchantability: any warranty that the Plug-ins are fit for general commercial purposes;
- Suitability for a particular purpose: any warranty that the Plug-ins meet Licensee's specific requirements;
- Non-infringement: Medeu IT does not warrant that the Plug-ins will not infringe the intellectual property rights of third parties;
- Uninterrupted operation: no warranty is given that the Plug-ins will be error-free, uninterrupted, or compatible with all third party systems.
MEDEU IT'S FULL LIABILITY FOR BREACH OF WARRANTY IS LIMITED TO THE LEGAL PROTECTIONS DESCRIBED IN SECTION 7.1. LICENSEE WAIVES ANY RIGHT TO CLAIM DAMAGES BEYOND THOSE EXPRESSLY PROVIDED FOR HEREIN, EXCEPT AS OTHERWISE PROVIDED BY THE LAWS OF THE COUNTRY OF APPLICABLE LAW.
7.5 Jurisdictional Exclusions
Some jurisdictions do not allow the exclusion of implied warranties or limitations on statutory rights. If such laws apply, the disclaimers in this Section 7 apply only to the maximum extent permitted by law.
7.6 Support and Maintenance
Any technical support, updates or maintenance provided by Medeu IT (if applicable) does not extend or modify the warranties in this EULA.
7.7 Acknowledgment
Licensee acknowledges that:
- Plugins are tools to enhance Jira's functionality and are not a substitute for professional judgment or legal compliance;
- Medeu IT has no control over how Plugins are deployed, and Licensee is solely responsible for their use in accordance with applicable regulations (e.g., data privacy laws such as GDPR).
- This section allocates risks between the parties and limits Medeu IT's liability.
- The warranty period (30 calendar days) is consistent with industry standards as outlined in the reference examples.
- Explicit exclusions ensure that Medeu IT is not responsible for problems beyond its control.
- The disclaimer is consistent with the general scope of the EULA while allowing flexibility for jurisdictional changes.
8. Limitation of Liability
8.1. Medeu IT's liability is limited to the total fees paid by Licensee for the twelve (12) months preceding the claim.
8.2. Exception: MEDEU IT shall NOT be liable for incidental or consequential damages.
8.3. In case of disputes, if any terms in the Agreement are not clear, they shall be interpreted in accordance with the customs of business in the field of software licensing and intellectual property.
8.1. Medeu IT's liability is limited to the total fees paid by Licensee for the twelve (12) months preceding the claim.
8.2. Exception: MEDEU IT shall NOT be liable for incidental or consequential damages.
8.3. In case of disputes, if any terms in the Agreement are not clear, they shall be interpreted in accordance with the customs of business in the field of software licensing and intellectual property.
9. Intellectual Property
All right, title and interest in and to the Plugins (including patents and copyrights) remain with Medeu IT. Licensee may not remove proprietary notices.
10. Confidentiality
10.1. Licensee agrees to protect Licensor's confidential information, including but not limited to license keys, trade secrets, and other technical documentation.
10.2 The Licensee undertakes to take all necessary measures to protect the confidential information and not to disclose or use it without the written consent of the Licensor, unless otherwise provided by the laws of the country of applicable law.
10.3 The obligations to protect confidential information shall continue to apply even after the termination of this agreement for 3 years.
11. Updates and Support
11.1 Updates may be provided at the discretion of Medeu IT.
11.2 Support is governed by a separate Agreement (if applicable).
All right, title and interest in and to the Plugins (including patents and copyrights) remain with Medeu IT. Licensee may not remove proprietary notices.
10. Confidentiality
10.1. Licensee agrees to protect Licensor's confidential information, including but not limited to license keys, trade secrets, and other technical documentation.
10.2 The Licensee undertakes to take all necessary measures to protect the confidential information and not to disclose or use it without the written consent of the Licensor, unless otherwise provided by the laws of the country of applicable law.
10.3 The obligations to protect confidential information shall continue to apply even after the termination of this agreement for 3 years.
11. Updates and Support
11.1 Updates may be provided at the discretion of Medeu IT.
11.2 Support is governed by a separate Agreement (if applicable).
12. Export Compliance
Licensee agrees to comply with export laws (e.g., US EAR, EU regulations) and not to use the Plugins in regions subject to restrictions or prohibitions.
13. Third Party Components
The Plugins may include third party components under separate licenses. Licensee must comply with all applicable terms and conditions.
14. Applicable Law
This License Agreement shall be governed by the laws of Kazakhstan, excluding conflict of laws principles.
15. General Provisions
Licensee agrees to comply with export laws (e.g., US EAR, EU regulations) and not to use the Plugins in regions subject to restrictions or prohibitions.
13. Third Party Components
The Plugins may include third party components under separate licenses. Licensee must comply with all applicable terms and conditions.
14. Applicable Law
This License Agreement shall be governed by the laws of Kazakhstan, excluding conflict of laws principles.
15. General Provisions
- Entire Agreement: supersedes prior agreements.
- Amendments: Amendments require written consent.
- Severability of Provisions: If any provision is invalid, the remainder remains enforceable.
Acceptance
By installing, accessing or using the Plugins, Licensee agrees to this EULA.
By installing, accessing or using the Plugins, Licensee agrees to this EULA.