Medeu IT: End User License Agreement
End-User License Agreement (EULA) for Medeu IT Plugins
Effective Date: 2026-06-25
1. Parties
This License Agreement is entered into between Medeu IT ("Licensor"), a company registered in the Republic of Kazakhstan, and the Customer ("Licensee"), who acquires or uses Medeu IT's proprietary Plugin Software to extend the functionality of any supported host platform, including but not limited to Atlassian Jira, YouTrack, Confluence, or other platforms as specified in the Plugin documentation.
Effective Date: 2026-06-25
1. Parties
This License Agreement is entered into between Medeu IT ("Licensor"), a company registered in the Republic of Kazakhstan, and the Customer ("Licensee"), who acquires or uses Medeu IT's proprietary Plugin Software to extend the functionality of any supported host platform, including but not limited to Atlassian Jira, YouTrack, Confluence, or other platforms as specified in the Plugin documentation.
2. Definitions
"Plugin"
Software developed by Medeu IT to extend the functionality and integration with a Host Platform.
"Host Platform"
The software platform (e.g., Jira, YouTrack, Confluence, etc.) with which the Plugin is designed to integrate.
"Documentation"
Technical materials, user guides, and API references supplied with the Plugins.
"Subscription Term"
The period of paid license validity, which is one (1) calendar year unless otherwise specified.
"Effective Date"
The date of Licensee's acceptance of this License Agreement (by installation, purchase, or use).
"License Key"
A unique alphanumeric code provided by Licensor to activate and validate the Plugin.
"Confidential Information"
"Plugin"
Software developed by Medeu IT to extend the functionality and integration with a Host Platform.
"Host Platform"
The software platform (e.g., Jira, YouTrack, Confluence, etc.) with which the Plugin is designed to integrate.
"Documentation"
Technical materials, user guides, and API references supplied with the Plugins.
"Subscription Term"
The period of paid license validity, which is one (1) calendar year unless otherwise specified.
"Effective Date"
The date of Licensee's acceptance of this License Agreement (by installation, purchase, or use).
"License Key"
A unique alphanumeric code provided by Licensor to activate and validate the Plugin.
"Confidential Information"
- Includes, but is not limited to, license keys, source code, object code, trade secrets, technical documentation, pricing information, and any non-public information disclosed by Licensor to Licensee.
3. Grant of License
3.1. Non-Exclusive License
Licensor grants Licensee a non-exclusive, non-transferable, revocable license to use the Plugins within Licensee's environment, subject to payment and compliance with this License Agreement.
3.2. Scope of Use
Licensee may:
3.3. Territory
Licensee may use the Plugin globally, provided such use complies with applicable export control laws.
3.4. License Key
Access to the Plugin is provided via a License Key. The Licensee must not share, distribute, or publish the License Key.
3.1. Non-Exclusive License
Licensor grants Licensee a non-exclusive, non-transferable, revocable license to use the Plugins within Licensee's environment, subject to payment and compliance with this License Agreement.
3.2. Scope of Use
Licensee may:
- Install and use the Plugin on the Host Platform.
- Use the Plugin solely for Licensee's internal business operations.
3.3. Territory
Licensee may use the Plugin globally, provided such use complies with applicable export control laws.
3.4. License Key
Access to the Plugin is provided via a License Key. The Licensee must not share, distribute, or publish the License Key.
4. Restrictions
Licensee shall not:
Licensee shall not:
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Plugins.
- Modify, adapt, translate, or create derivative works based on the Plugins.
- Distribute, sublicense, rent, lease, or lend the Plugins to any third party.
- Remove, alter, or obscure any proprietary notices (copyright, trademark, or patent notices) on the Plugins.
- Use the Plugins for illegal purposes or in violation of the Host Platform's terms and conditions.
- Use the Plugins in any manner that could damage, disable, overburden, or impair the Host Platform or Licensor's infrastructure.
- Circumvent or attempt to circumvent any licensing or usage restrictions.
- Benchmark, performance test, or publicly compare the Plugins with competitive products without prior written consent from Licensor.
- Use the Plugins to develop a competing product.
- Use the Plugins to provide services to third parties (e.g., as a service bureau or managed service provider) without a separate agreement.
5. Payment
5.1. Payments are due as indicated on the invoice, order form, or purchase through the Host Platform's Marketplace or Licensor's designated payment portal.
5.2. The price of the License and additional services will be determined based on the data available on the Marketplace or Licensor's price list at the time of the transaction.
5.3. Payments may be made through payment methods supported by the Marketplace or Licensor's designated payment provider, including but not limited to bank cards, electronic money, bank transfers, or invoicing.
5.4. Licensor reserves the right to change the price of the License and other services, with a minimum of thirty (30) calendar days' prior notice to Licensee.
5.5. Non-payment of fees may result in suspension or termination of the license and access to the Plugin.
5.1. Payments are due as indicated on the invoice, order form, or purchase through the Host Platform's Marketplace or Licensor's designated payment portal.
5.2. The price of the License and additional services will be determined based on the data available on the Marketplace or Licensor's price list at the time of the transaction.
5.3. Payments may be made through payment methods supported by the Marketplace or Licensor's designated payment provider, including but not limited to bank cards, electronic money, bank transfers, or invoicing.
5.4. Licensor reserves the right to change the price of the License and other services, with a minimum of thirty (30) calendar days' prior notice to Licensee.
5.5. Non-payment of fees may result in suspension or termination of the license and access to the Plugin.
6. Term and Termination
6.1. Term
This Agreement commences on the Effective Date and continues for the duration of the Subscription Term or until terminated.
6.2. Termination by Licensee
Licensee may terminate this Agreement by ceasing all use of the Plugins and uninstalling them from all instances.
6.3. Termination by Licensor
Licensor may terminate this Agreement immediately upon written notice if Licensee:
Upon termination:
6.1. Term
This Agreement commences on the Effective Date and continues for the duration of the Subscription Term or until terminated.
6.2. Termination by Licensee
Licensee may terminate this Agreement by ceasing all use of the Plugins and uninstalling them from all instances.
6.3. Termination by Licensor
Licensor may terminate this Agreement immediately upon written notice if Licensee:
- Breaches any material term of this Agreement.
- Fails to pay any amounts due within thirty (30) days of the due date.
- Violates intellectual property rights or confidentiality obligations.
Upon termination:
- Licensee must immediately cease all use of the Plugins.
- Licensee must uninstall and delete all copies of the Plugins and Documentation.
- Obligations regarding confidentiality and intellectual property survive termination indefinitely.
7. Warranties and Disclaimer
7.1. Limited Warranty
Licensor warrants that:
This remedy shall be Licensee's exclusive remedy for breach of warranty.
7.2. Exclusions from Warranty
The limited warranty in Section 7.1 does not apply if:
7.3. Disclaimer of Implied Warranties
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 7.1, PLUGINS AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LICENSOR DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO:
Licensee acknowledges that:
7.1. Limited Warranty
Licensor warrants that:
- Functionality: For a period of thirty (30) days from the Effective Date (the "Warranty Period"), the Plugins will substantially conform to the specifications described in the official Documentation.
- Remedy: If the Plugins do not conform to this warranty during the Warranty Period, Licensor, in its sole discretion, will:
- (a) Repair or replace the non-compliant Plugins; or
- (b) Refund the fee paid for the Plugins (prorated for the unused portion of the Subscription Term, if applicable).
This remedy shall be Licensee's exclusive remedy for breach of warranty.
7.2. Exclusions from Warranty
The limited warranty in Section 7.1 does not apply if:
- The non-conformity arises from problems with third-party software, hardware, or network.
- The non-conformity arises from Licensee's negligence, misuse, or breach of this License Agreement.
- Licensee fails to install updates or patches provided by Licensor.
- The Plugin is used in an unsupported environment.
- The Plugin is modified, reconfigured, or used in a manner not expressly permitted.
7.3. Disclaimer of Implied Warranties
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 7.1, PLUGINS AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LICENSOR DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO:
- Merchantability — that the Plugins are fit for general commercial purposes.
- Fitness for a Particular Purpose — that the Plugins meet Licensee's specific requirements.
- Non-Infringement — Licensor does not warrant that the Plugins will not infringe third-party intellectual property rights.
- Uninterrupted Operation — no warranty is given that the Plugins will be error-free, uninterrupted, or compatible with all third-party systems.
Licensee acknowledges that:
- Plugins are tools to enhance the Host Platform's functionality and are not a substitute for professional judgment or legal compliance.
- Licensor has no control over how Plugins are deployed, and Licensee is solely responsible for their use in accordance with applicable regulations (e.g., data privacy laws such as GDPR, HIPAA, etc.).
- The Plugin may use third-party components under separate licenses, and Licensee must comply with all applicable terms.
8. Limitation of Liability
8.1. Cap on Liability
Licensor's total aggregate liability arising out of or related to this Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the total fees paid by Licensee for the twelve (12) months preceding the claim.
8.2. Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LICENSOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.3. Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to all Licensees.
8.4. Exceptions
Nothing in this Agreement excludes or limits Licensor's liability for:
8.1. Cap on Liability
Licensor's total aggregate liability arising out of or related to this Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the total fees paid by Licensee for the twelve (12) months preceding the claim.
8.2. Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LICENSOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.3. Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to all Licensees.
8.4. Exceptions
Nothing in this Agreement excludes or limits Licensor's liability for:
- Fraud or fraudulent misrepresentation.
- Death or personal injury caused by negligence.
- Any liability that cannot be excluded by applicable law.
9. Intellectual Property
9.1. Ownership
All right, title, and interest in and to the Plugins, including but not limited to:
9.2. No Transfer of Rights
This Agreement does not transfer any ownership rights to the Licensee.
9.3. Protection of Proprietary Notices
Licensee may not remove, alter, or obscure any proprietary notices on the Plugins or Documentation.
9.4. Pre-existing IP
Licensee retains ownership of its pre-existing intellectual property used in connection with the Plugins.
10. Confidentiality
10.1. Protection of Confidential Information
Licensee agrees to protect Licensor's Confidential Information with the same degree of care as it uses to protect its own confidential information, but in no event less than reasonable care.
10.2. Non-Disclosure
Licensee shall not disclose or use Confidential Information without the prior written consent of Licensor, except as required by law, provided that Licensee gives Licensor prompt notice and reasonable assistance in seeking a protective order.
10.3. Exclusions
Confidential Information does not include information that:
10.4. Survival
Confidentiality obligations shall survive termination of this Agreement for a period of five (5) years, but trade secrets shall remain protected in perpetuity.
10.5. Compelled Disclosure
If Licensee is compelled by law to disclose Confidential Information, Licensee shall:
11. Updates and Support
11.1. Updates
Licensor may, at its discretion, provide Updates (bug fixes, patches, and minor improvements) to the Plugins during the Subscription Term.
11.2. Upgrades
Major Upgrades (new major versions with significant new functionality) may be offered separately and may be subject to additional fees.
11.3. Support
Technical support, if provided, is governed by a separate Support Agreement (if applicable) or may be provided via email at support@m-it.kz.
11.4. No Obligation
Licensor is under no obligation to provide Updates or Upgrades, except as required to maintain compatibility with critical Host Platform updates.
11.5. End-of-Life
Licensor may discontinue support or development of a Plugin with ninety (90) days' prior notice.
9.1. Ownership
All right, title, and interest in and to the Plugins, including but not limited to:
- Patent rights, copyrights, trade secrets, and trademarks.
- Source code, object code, algorithms, architecture, and screen displays.
9.2. No Transfer of Rights
This Agreement does not transfer any ownership rights to the Licensee.
9.3. Protection of Proprietary Notices
Licensee may not remove, alter, or obscure any proprietary notices on the Plugins or Documentation.
9.4. Pre-existing IP
Licensee retains ownership of its pre-existing intellectual property used in connection with the Plugins.
10. Confidentiality
10.1. Protection of Confidential Information
Licensee agrees to protect Licensor's Confidential Information with the same degree of care as it uses to protect its own confidential information, but in no event less than reasonable care.
10.2. Non-Disclosure
Licensee shall not disclose or use Confidential Information without the prior written consent of Licensor, except as required by law, provided that Licensee gives Licensor prompt notice and reasonable assistance in seeking a protective order.
10.3. Exclusions
Confidential Information does not include information that:
- Is or becomes publicly available through no fault of Licensee.
- Was known to Licensee prior to disclosure.
- Is independently developed by Licensee without access to Confidential Information.
- Is received from a third party without restriction.
10.4. Survival
Confidentiality obligations shall survive termination of this Agreement for a period of five (5) years, but trade secrets shall remain protected in perpetuity.
10.5. Compelled Disclosure
If Licensee is compelled by law to disclose Confidential Information, Licensee shall:
- Provide Licensor with prompt written notice (to the extent legally permitted).
- Cooperate with Licensor in seeking a protective order.
- Disclose only that portion of Confidential Information legally required.
11. Updates and Support
11.1. Updates
Licensor may, at its discretion, provide Updates (bug fixes, patches, and minor improvements) to the Plugins during the Subscription Term.
11.2. Upgrades
Major Upgrades (new major versions with significant new functionality) may be offered separately and may be subject to additional fees.
11.3. Support
Technical support, if provided, is governed by a separate Support Agreement (if applicable) or may be provided via email at support@m-it.kz.
11.4. No Obligation
Licensor is under no obligation to provide Updates or Upgrades, except as required to maintain compatibility with critical Host Platform updates.
11.5. End-of-Life
Licensor may discontinue support or development of a Plugin with ninety (90) days' prior notice.
12. Export Compliance
Licensee agrees to comply with all applicable export control laws, including but not limited to:
Licensee represents and warrants that it is not listed on any restricted party lists (e.g., OFAC SDN List, EU Consolidated List).
13. Third Party Components
The Plugins may include third-party components (e.g., open-source libraries) subject to separate license terms.
Licensee must comply with all applicable terms and conditions of such third-party licenses.
Third-party attribution notices are included in the Plugin distribution or Documentation.
Licensor makes no warranties regarding third-party components.
14. Applicable Law
14.1. Governing Law
This License Agreement shall be governed by and construed in accordance with the laws of the Republic of Kazakhstan, excluding its conflict-of-laws principles.
14.2. Jurisdiction
Any disputes arising out of or related to this Agreement shall be submitted to the courts of Astana, Kazakhstan for resolution.
14.3. Alternative Dispute Resolution
The parties may attempt to resolve disputes through mediation or negotiation before commencing formal legal proceedings.
14.4. Mandatory Arbitration (Optional, Recommended)
(If agreed between parties) All disputes shall be finally settled by arbitration administered by the [Kazakhstan International Chamber of Commerce] in accordance with its rules.
15. General Provisions
15.1. Entire Agreement
This EULA supersedes all prior oral or written agreements, representations, and understandings.
15.2. Amendments
No amendment, modification, or supplement to this EULA shall be valid unless made in writing and signed by both parties.
15.3. Waiver
Failure of either party to enforce any right or provision shall not constitute a waiver of future enforcement.
15.4. Severability
If any provision of this EULA is held invalid or unenforceable, the remainder shall remain in full force and effect.
15.5. Assignment
Licensee may not assign this Agreement without Licensor's prior written consent. Licensor may assign this Agreement to an affiliate or successor.
15.6. Force Majeure
Neither party shall be liable for delays or failures in performance due to causes beyond its reasonable control (e.g., natural disasters, war, government actions).
15.7. No Agency
Nothing in this Agreement creates an employment, agency, partnership, or joint venture relationship between the parties.
15.8. Governing Language
This Agreement is executed in English. Any translations are for convenience only.
15.9. Counterparts
Licensee agrees to comply with all applicable export control laws, including but not limited to:
- United States Export Administration Regulations (EAR).
- European Union Dual-Use Regulation.
- Kazakhstan export control laws.
Licensee represents and warrants that it is not listed on any restricted party lists (e.g., OFAC SDN List, EU Consolidated List).
13. Third Party Components
The Plugins may include third-party components (e.g., open-source libraries) subject to separate license terms.
Licensee must comply with all applicable terms and conditions of such third-party licenses.
Third-party attribution notices are included in the Plugin distribution or Documentation.
Licensor makes no warranties regarding third-party components.
14. Applicable Law
14.1. Governing Law
This License Agreement shall be governed by and construed in accordance with the laws of the Republic of Kazakhstan, excluding its conflict-of-laws principles.
14.2. Jurisdiction
Any disputes arising out of or related to this Agreement shall be submitted to the courts of Astana, Kazakhstan for resolution.
14.3. Alternative Dispute Resolution
The parties may attempt to resolve disputes through mediation or negotiation before commencing formal legal proceedings.
14.4. Mandatory Arbitration (Optional, Recommended)
(If agreed between parties) All disputes shall be finally settled by arbitration administered by the [Kazakhstan International Chamber of Commerce] in accordance with its rules.
15. General Provisions
15.1. Entire Agreement
This EULA supersedes all prior oral or written agreements, representations, and understandings.
15.2. Amendments
No amendment, modification, or supplement to this EULA shall be valid unless made in writing and signed by both parties.
15.3. Waiver
Failure of either party to enforce any right or provision shall not constitute a waiver of future enforcement.
15.4. Severability
If any provision of this EULA is held invalid or unenforceable, the remainder shall remain in full force and effect.
15.5. Assignment
Licensee may not assign this Agreement without Licensor's prior written consent. Licensor may assign this Agreement to an affiliate or successor.
15.6. Force Majeure
Neither party shall be liable for delays or failures in performance due to causes beyond its reasonable control (e.g., natural disasters, war, government actions).
15.7. No Agency
Nothing in this Agreement creates an employment, agency, partnership, or joint venture relationship between the parties.
15.8. Governing Language
This Agreement is executed in English. Any translations are for convenience only.
15.9. Counterparts
- This Agreement may be signed in counterparts, each deemed an original.
16. Data Protection and Privacy
16.1. Data Processing
Licensee acknowledges that the Plugin may process data on behalf of Licensee. Licensee is responsible for ensuring compliance with applicable data protection laws (e.g., GDPR, HIPAA, PDPA).
16.2. No Storage
Licensor does not store Licensee's data unless explicitly required for license validation or support.
16.3. Licensee as Controller
Licensee acts as the data controller for its data processed through the Plugin.
16.4. Data Privacy
Licensor shall implement appropriate technical and organizational measures to protect Licensee's data and shall not process Licensee's data for purposes other than those specified in this Agreement.
16.5. Audit
Licensor may audit Licensee's usage of the Plugins to ensure compliance, provided it gives reasonable advance notice and conducts the audit during normal business hours.
16.1. Data Processing
Licensee acknowledges that the Plugin may process data on behalf of Licensee. Licensee is responsible for ensuring compliance with applicable data protection laws (e.g., GDPR, HIPAA, PDPA).
16.2. No Storage
Licensor does not store Licensee's data unless explicitly required for license validation or support.
16.3. Licensee as Controller
Licensee acts as the data controller for its data processed through the Plugin.
16.4. Data Privacy
Licensor shall implement appropriate technical and organizational measures to protect Licensee's data and shall not process Licensee's data for purposes other than those specified in this Agreement.
16.5. Audit
Licensor may audit Licensee's usage of the Plugins to ensure compliance, provided it gives reasonable advance notice and conducts the audit during normal business hours.
17. Acceptance
By installing, accessing, or using the Plugins, Licensee agrees to this EULA.
If Licensee does not agree to these terms, it must not install or use the Plugins.
By installing, accessing, or using the Plugins, Licensee agrees to this EULA.
If Licensee does not agree to these terms, it must not install or use the Plugins.