Get started

To avoid sensitive anonymity disclosure, we highly reccomend to test configuration of the app, before provide it for real business-customers.
Steps for Installation

  1. Log into your instance of Jira as an admin.
  2. Select the Apps dropdown menu from top navigation bar, and choose Find apps.
  3. Search Service Desk Anonymous Request on Atlassian marketplace search menu or upload an installation file in Manage apps menu, if your Jira not connected to Atlassian Marketplace.
  4. Once the app is installed, you will be notified via a success message.
  5. Create local Jira Service User, which will be actor of creating requests (e.g. Anonymous Reporter) and add Service Desk user permissions in target project for it.
  6. Create required Customer Portal request types in target projects
  7. Open managing of Service Desk Anonymous Request via clicking to Configure buitton in Manage apps page. Fill all fields on the page - Service user ID, Project IDs and Portal Request type IDs.
  8. Test the feature, on target request special button "Create Anonymously" will appeared. Check Reporter and History in created ticket, it should contain only Service User name
  9. Announce the feature to your customers